Overview
Sprint:
1 week
(this project is a work in progress)
Team:
Just me
Software:
Figma
Role:
Researcher
Objective:
Initial Research Study on the relationship between queer online experiences.
Background
The entire queer community in the palm of your hand
More and more individuals are turning online looking for romantic and sexual partners.The lack of public spaces have caused many queer individuals to look for alternative methods to find connection. As a result of stigma and general intolerance, queer individuals often turn to platforms like dating apps to find their community instead of in person.
Research
Hearing directly from the users
To better understand the community I conducted:
Interviews
5 cis queer men
2 cis queer women
1 trans masc person
Contextual Inquiry
1 contextual inquiry with the app tinder with a cis gay man
App Comparison
Timeline and Monthly User comparison
UI Comparison
Results
Each community has a very different experience.
Cis Gay men and Grindr
It’s important to acknowledge that Grindr is used by a multitude of people of different sexualities and gender expression.
Interview Findings:
Users were in general conflicting and frustrated
It was a tool to meet friends, dates, and sexual partners
Users faced harassment from anonymous strangers which made them feel sad or unsafe
Some of the harassment was racist, body shaming, or femme shaming in tone
Many users had been cat fished by profiles pretending to be other people
Felt as if there was no alternative to having the app
People went through cycles of downloading, deleting, and then downloading again
A negative tone associated with app
Grindr Journey Map
Cis Queer Women and Apps
Interview Findings:
Queer women found the apps to be a positive constructive space
enjoyed the conversations
experienced little harassment
did not see the apps as a necessity
Trans folx and Apps
Interview Findings:
Mixed reactions depending on apps
found general intolerance at times with people misunderstanding trans identity
experience was very different depending on individual
Universal Themes
The need for a safe space free of harassment
Sex positive oriented apps are need for all segments of the community, not just cis gay men
Convenience and ease make apps like Grindr and Tinder more popular
A way to reduce ghosting and cat fishing is necessary
There needs to be new conventions to allow consistent engagement instead of cycles of binging and purging (delete and download)
Next steps
Going forward this project is a work in progress
Further interviews with trans individuals and queer women to create more conclusive research
Additional contextual inquiry
Solution Models
Plugin within existing app like Instagram
Improving the current apps
Creation of a different app
General queer app vs specific group
Final
Online dating isn't going anywhere
The internet brings out the best and worst in the world
Dating apps should be more concerned about the safety of their users